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Welcome to my experience with Hive.

I thought I would share my thoughts and document some of the things that have happened.

This is a work in progress.

Please feel free to comment.

6 thoughts on “Home

  1. As the start of British Summer Time came as such a surprise to the HIVE team, I thought I could be constructive and helpful by pointing out that it will end on OCTOBER 25TH so that you could perhaps all start planning now…

  2. I feel for you regarding your experience with the Hive installation and customer support, but I am not surprised!
    The root of the problem is, as ever, an industry which is new to controls generally and IT in particular. The help desk is hamstrung by low paid staff who, before they joined had little idea about controls or IT and have had training which is very prescriptive in scope.
    The start point of “helpdesks” tends to be based on the assumption that YOU must be doing something wrong. If the problem is not finger trouble then they are instantly off piste and in big trouble :-(

    So they send an “engineer”, these are the guys that left a mess and didn’t get it going properly in the first place! At best they are good plumbers and Gas safe qualified but this does not mean they know anything about controls or IT either :-(

    Even worse, both of the above are almost certain to be under huge pressure to get you off their collective back and move on to the next nuisance.

    I have just bought a Hive thermostat, Hub and receiver on the internet, installed it today and it all appears to be working perfectly :-) But I do know a little about such things, and being recently retired, have time to mess with it as required.

  3. We’re moving into a rental property that has this Hive thing – I’m crap with IT stuff and don’t want to use it – also I don’t have a ‘smart’ phone that can talk to it.

    Can I adjust it the old fashioned way? (ie: using my fingers to turn the knob)
    Does it have to be connected to wifi?
    Does it send my data to someone else?
    Is it safe and hack free?

    Quite frankly if I’d bought a house with it in I’d rip it out and throw it away as I’m perfectly capable of setting the thermostatic valves on the radiators to vary the temperature in each room. I also have no desire to have something turning my heating down when I’m out as my dogs will freeze.

    Honestly I wish I wasn’t moving in now because of it, I’m getting worked up about being able to use it or not as seems to be the case with the majority of reviews that I can find.

    Help!

  4. Having had problems with my Hive Installation since introducing the bulbs, Hive have been extremely cooperative and helpful. over at least 3 months they have been in constant touch and have come up with a firmware update that has solved the problem, well done.

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