3 thoughts on “Technical Documents

  1. I was sent a free smart plug by British Gas about a month after they installed a Hive to control my heating and hot water. Very pleased with the new controls for the hot water and heating (though confess I have not used the heating controls yet due to the warm September.)

    The problem is the plug. I can see it on my list of devices but whatever I do it always shows as offline. The device is busy flashing away in the hall a few feet from the main hive thermostat but nothing will make to appear as a live device. I have tried “install device” on the iPad and it refuses to to recognise the damned thing.

    What am I doing wrong?

    Thanks in advance for any help!

  2. Hi, thanks for this site. I hope you are continuing to enjoy your Hive.
    I am trying to rustle up some support to get Hive to enable the SmartPlug for remote control (rather than just being a signal booster plug).

    Would you be interested in voting for this product development on the Hive support site:


    I have also written an article on my blog reviewing the plugs:


    All the best,

  3. I ordered and paid up front for hive to be installed 7 weeks ago, waited for the day given to be installed 9/6/17 and to my surprise they had no record of me whatsoever on day of installation.
    After complaining and on the phone for 3 hours I got no satisfaction at all, only to be told I would have to wait yet another week.
    What the hell is going on Hive team/British Gas….even told that it would take three days to handle my complaint and come back to me.
    What a shambles for a so called reputable company, you wonder why you’re losing customers.
    So quick to take my £200 but try getting it back!
    If customers are getting hive free now, then why am I paying this money, when I’ve also joined for dual fuel?
    This deserves to go to the ombudsman!

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